Call Center Manager
Victoria came to Conditioned Air in 2013. She is not just great at customer service, but she has a heart for the customer! She started working with customers from all over the world when she, as a teenager, ran her grandparents’ gift shop at Mission Beach in San Diego. It was then that she learned how small our world really is, and how great it is to hear each and every person’s unique story.
“Customers are the best part of my job,” says Victoria. She enjoys talking on the phone with customers as they make every day a different day with lots of laughter. She makes it her responsibility to take care of each customer as if they were her next-door neighbor and friend. She recognizes that when a customer doesn’t have heat or cold, it’s a problem. Whether she is asked to assist with placing a service call, or registering a customer’s HVAC unit, or even explaining finance options, Victoria is here to help! She wants to make sure the customer knows we are here to make things right, and get the job done.
Victoria was born in England, and raised all over the world; including Korea, Hawaii, Virginia and many places in between! After moving more times than she can count – since her father is Air Force Retired, and “Hubbinz” is Army Retired – Victoria has now settled in Huntsville. She enjoys spending time with her incredible “Hubbinz”, Joe, who is also her best friend. The other two loves of her life are her two kids, Katrina and Chris. Victoria also likes going to combat class, doing art work, and being a social butterfly with her girlfriends.
If Victoria could be a superhero, she would like to be Catwoman who is fierce when necessary, yet still soft and feminine. She loves baseball and is very much a fan of the San Francisco Giants. She also follows the NFL; her favorite team would probably be the San Diego Chargers. When it comes to college football, her favorite team is ‘Bama since her son attends college there; where he is studying to be a Chemical Engineer.
7/21/19 – Laura R. – Victoria bent over backwards to help me with customer service. She did it with a smile and was very helpful. I was extremely impressed.
7/19/19 – Lisa M. – Thanks to Victoria, Russ, Matt, Jason and his team, and Chad for a seamless and stress free duct replacement. From start to finish everyone was respectful, friendly, knowledgeable, and trustworthy. All work was completed in less time than expected and had the house cool and comfortable at the price quoted. Every employee explained all aspects of the job and all work was very thorough. They take pride in doing quality work and customer satisfaction. I feel very comfortable recommending Conditioned Air Solutions because I am confident that their work will satisfy the most discriminating customers.
6/28/19 – Jerrell R. – This company is nothing short of professional. From my first call to Victoria who listened to my concerns and what I was needing, I was working through insurance and had to call multiple times. she always answered with the most professional and welcoming attitude every single time, it felt like she was a best friend. she got me a professional over and he did a very thorough job working up my estimate and explaining what he was doing. Then install day came. These guys are amazing and super professional in what they do. Jerime, Cameron and Greg were super professional around my wife as she was the one that took off work for install day. I came home around lunch and Cameron gave me a quick walkthrough showing me what they had already completed and what they have left to do, while doing so he showed me what sets them apart from everyone else in how they install the systems. They also covered my stairs and took care of my home as if it was theirs. At the end they gave me a walk through on how to use my new thermostat and went over all warranty information with me. Blown away with the service and professionalism of this company.
Are they the cheapest?……No
Are they worth it?….absolutely!!
Thank you Conditioned Air Solutions!!